Tips for Remote Access Problems

If you are having problems accessing a database from home (e.g., you are being asked for a username and password instead of your library card number) please check the following:

1. Do NOT attempt access from a browser "bookmark" or "favorites" list; always go to the Databases page first, and then click into your choice.
    
2. Be sure you are entering a valid Algonquin library barcode number without any spaces. Dundee and other library card numbers will not work; visit the website of your "card library" for access to similar subscription databases.
    
3. Java scripting and cookies on your browser should be "enabled". Some installations of Windows XP may not include Java software; it may be downloaded for free. Some sites may also require the free Adobe Flash Player to operate properly.
    
4. If you have personal firewall software, check to see that "referring URL" blocking is disabled, or else disable the firewall completely while accessing the database. This can often solve home-access problems. You may also need to disable any "pop-up" blockers.
    
5. Delete all temporary internet files and old cookies in your browser's options settings. Exit your browser, restart, and try again.

Other than these suggestions we are unable to offer further technical assistance with your home computer.